Altiall (hereinafter referred to as “the Company”) values your personal information and complies with the  Act on Promotion of Information and Communications Network Utilization and Information Protection. If this policy is revised, we will notify you through a pop-up notice on our website.

ο This policy is effective as of  2025.

1. Information We Collect

The Company collects the following personal information through online inquiries:

• ο Title, Email, Message Content, Attachments, Access Log
• ο Collection Method: Online Inquiry Form

2. Purpose of Collection and Use

The collected information is used solely to respond to inquiries and take necessary service actions.

3. Retention and Use Period

Personal information is, in principle, destroyed without delay once the purpose of collection is fulfilled. However, it may be retained under the following circumstances:

3-1) According to Company Policy

- Records of fraudulent use

• Reason: Prevention of misuse
• Retention Period: 1 year

3-2) According to Relevant Laws and Regulations

• - Records of contracts or withdrawal (5 years)
• - Records of payments and supply of goods (5 years)
• - Electronic financial transaction records (5 years)
• - Consumer complaints or dispute resolution records (3 years)

4. Destruction Procedure and Method

• Destruction Procedure:  Information is transferred to a separate DB or file storage and destroyed after the retention period.
• Method:  Electronic files are deleted using non-recoverable methods, paper documents are shredded or incinerated.

5. Provision of Personal Information

We do not provide personal information to third parties except in the following cases:

• - When required for product delivery, installation, or after-sales service (name, contact, address)
• - When prior consent is obtained

6. Consignment of Personal Information

We do not entrust your information to third parties other than contracted service providers (delivery, installation, A/S). If necessary in the future, we will notify you and obtain prior consent.

7. Rights of Users and Legal Representatives

Users or their legal representatives may request access, correction, or deletion of their personal information at any time.

8. Cookies

We use cookies to analyze site visits, preferences, and provide personalized services. You may reject cookies via your browser settings, but some services may not function properly.

Inquiries and Complaints

For any inquiries regarding personal information protection, please contact:

Personal Information Manager: Kang Byung-jin

E-mail : cs@altiall.com

Tel : +82-32-719-4364

Other Organizations:

• 1. Personal Dispute Mediation Committee: www.1336.or.kr / 1336
• 2. ePrivacy Committee: www.eprivacy.or.kr / 02-580-0533~4
• 3. Supreme Prosecutors' Office Cyber Crime Center: http://icic.sppo.go.kr / 02-3480-3600
• 4. National Police Agency Cyber Terror Response Center: www.ctrc.go.kr / 02-392-0330